Refrigerated Trailer Repair Services

Our mobile reefer repair service brings expert refrigeration technicians directly to your location, whether that's a distribution center, terminal, customer facility, or roadside. Here's how the process works:

1. Initial Contact: Call our 24/7 dispatch center or submit a service request online with details about your refrigeration issue and location.
2. Technician Dispatch: We dispatch the nearest qualified refrigeration technician with a fully-equipped service vehicle.
3. On-Site Diagnosis: Our technician performs comprehensive diagnostics on your refrigeration system using specialized tools and equipment.
4. Transparent Quote: You receive a detailed quote for the required repairs before any work begins.
5. On-Site Repair: Most repairs are completed on-site, as our service vehicles carry common parts for major reefer brands.
6. System Testing: After repair, we thoroughly test the refrigeration system to ensure it maintains proper temperatures.
7. Documentation: We provide complete documentation of the repairs for your records.

Our goal is to minimize downtime and protect your temperature-sensitive cargo by bringing expert repair services directly to your location, eliminating the need to transport your trailer to a repair facility in most cases.

Preventing refrigeration system failures is much more cost-effective than emergency repairs. Here are key preventative measures we recommend:

• Regular Preventative Maintenance: Schedule routine inspections and service every 1,000 hours of operation or quarterly, whichever comes first.
• Pre-Trip Inspections: Before each trip, check refrigerant levels, system operation, and listen for unusual noises.
• Clean Condenser and Evaporator Coils: Ensure these components are free from debris, dirt, and ice buildup that can restrict airflow.
• Monitor Fuel Levels: For diesel-powered units, always maintain adequate fuel in the reefer tank.
• Check Batteries: Inspect and maintain batteries that power the control systems.
• Maintain Door Seals: Regularly check and replace damaged door gaskets to prevent cold air leakage.
• Test Alarms and Monitoring Systems: Ensure temperature monitoring systems are calibrated and functioning properly.
• Driver Training: Properly train drivers on basic reefer operation and how to recognize early warning signs of system issues.

Our comprehensive Preventative Maintenance Program addresses all these areas and more, with customized schedules based on your specific operation. Many of our clients report an 80% reduction in emergency repairs after implementing our preventative maintenance program.

We understand the critical nature of refrigeration systems and the importance of quality parts. For all our reefer repairs, we use:

• OEM Parts: Original Equipment Manufacturer parts that match exactly what came with your unit, ensuring perfect fit and function.
• Quality Aftermarket Parts: In some cases, we may recommend high-quality aftermarket parts that meet or exceed OEM specifications, often at a better value.
• Remanufactured Components: For certain complex components like compressors, we offer factory-remanufactured options that have been completely rebuilt to meet original specifications and thoroughly tested.

We maintain an extensive parts inventory for all major reefer brands, including:

• Compressors and compressor components
• Condenser and evaporator parts
• Control boards and electronic components
• Temperature sensors and probes
• Valves, filters, and belts
• Refrigerant and lubricants

All parts we install come with a warranty, and we document all replacements in our service reports for your records. For fleet customers, we can establish parts preferences in advance to streamline repairs and maintain consistency across your fleet.

We understand that refrigeration emergencies are time-critical, as temperature-sensitive cargo is at risk. Our response times vary based on several factors:

• Urban/Metropolitan Areas: Typically 1-2 hours response time
• Suburban Areas: Typically 2-3 hours response time
• Rural Areas: Typically 3-4 hours response time

These are general guidelines, and actual response times may vary based on:

• Time of day and traffic conditions
• Weather conditions
• Current service demand
• Specific technician and equipment availability

For fleet customers with service agreements, we offer priority dispatching with guaranteed maximum response times. In emergencies involving perishable or high-value cargo, we can often expedite service.

When you call our emergency line, our dispatch team will provide an estimated arrival time based on your specific location and current conditions. We also offer real-time tracking so you can see exactly when your technician will arrive.