Vendor Requirements

We maintain high standards to ensure drivers receive reliable help when they need it most. Below are the minimum requirements to become and remain an approved vendor in our network.

1. Legal & Insurance

Valid business license
General liability insurance ($1M minimum recommended)
Proof of commercial auto coverage for mobile service trucks
Workers' compensation (if you have employees)
On-hook/cargo coverage (required for towing providers)
Garage keepers insurance (required for shops storing vehicles)
MTS listed as an additional insured

* Items marked with an asterisk are mandatory requirements

2. Service Capabilities

Provide roadside or mobile repair, towing, or tire service
Respond to jobs within 30–60 minutes whenever possible
Ability to upload photos and complete digital forms via app
Minimum 1 year commercial truck service experience
Capacity to service common commercial truck brands

3. Communication

Reliable phone number and SMS contact
Vendor portal access with notifications enabled
Smartphone with data plan to run MTS app
24/7 service optional but preferred
Ability to provide real-time service updates

4. Professional Conduct

Technicians must wear professional attire
No-show or poor performance results in warnings or deactivation
Customer satisfaction tracked via job feedback and AI review
Clean, presentable service vehicles
Courteous and respectful interaction with customers

5. Documentation

Submit real-time status updates and ETA
Complete job checklist (photo of damage, invoice, work done)
Upload completed invoices or use MTS platform
Before/after photos of repairs when applicable
Accurate record of parts used and labor time

Equipment Requirements by Service Type

Depending on the services you offer, you'll need specialized equipment to effectively assist our customers:

Mobile Repair Vendors

Service vehicle with organized tool storage
Basic/specialty hand tools for truck repairs
Diagnostic equipment (computer/scanner)
Air compressor and pneumatic tools
Basic inventory of commonly needed parts
Electronic invoicing capability
Safety equipment (cones, vests, etc.)

Towing Providers

Commercial-grade wrecker or flatbed
Equipment rated for heavy-duty vehicles
Chains, straps, and safety equipment
DOT certification and compliance
Proper lighting and warning systems
Communication system for dispatch
GPS navigation system

Tire Service Providers

Commercial tire changing equipment
Heavy-duty jacks and stands
Torque wrenches calibrated for commercial vehicles
Air compressor and tire inflation system
Tire repair materials and equipment
Access to commercial tire inventory
Balancing equipment (preferred)

Refrigeration (Reefer) Specialists

Refrigeration system diagnostic tools
EPA certification for refrigerant handling
Temperature measuring equipment
Specialized reefer repair tools
Refrigerant recovery system
Training for major reefer unit brands
Electrical testing equipment

Meet the Requirements? Join Our Network

With over 1,500 service providers nationwide, MTS connects quality vendors with commercial drivers in need. Join our growing network today.

Apply Now

Application Process Overview

Our streamlined application process gets qualified vendors on the road and earning quickly:

Step 1: Application

Complete our online application form with your business information and service capabilities.

Estimated time: 10-15 minutes

Step 2: Verification

Our team verifies your business credentials, insurance coverage, and service capabilities.

Processing time: 1-3 business days

Step 3: Onboarding

Complete our quick training program and set up your service profile in our system.

Completion time: 1-2 hours

Need Assistance?

Our vendor support team is available to help you through the application process.

vendors@mtstruckservice.com

(855) 450-1213

Schedule a consultation call

Become an MTS Truck Service Vendor