Below are the most common questions our clients and partners ask about our services, systems, and processes. If your question is not covered, please contact us directly.
MTS Truck Service offers AI-powered commercial truck breakdown assistance across the U.S. and Canada. Our services include:
Yes. All vendors in our network go through a rigorous verification process including:
This ensures you're always getting qualified professionals for your service needs.
Response times vary based on service location and availability, but we aim for 30-60 minutes for most emergency roadside requests. In major metropolitan areas, response times are typically faster, while remote locations may take longer.
Our AI dispatch system continuously monitors vendor locations and response capabilities to provide the fastest possible service.
Yes. With over 79,000 service locations indexed, we can dispatch vendors even in hard-to-reach areas. If no vendor is nearby, we offer alternative solutions including:
Our goal is to provide service regardless of your location's remoteness.
You can request service directly through our website or mobile app. Use our AI-powered search to locate services near you and place a service request.
For immediate assistance, you can also call our 24/7 dispatch center at (855) 450-1212.
Yes. Customers must register for a free account to initiate service requests. Vendors must register and get approved to receive jobs.
Registration helps us verify your identity, track your service history, and provide a seamless experience. We also offer a quick PIN login option for returning customers to access their account faster during emergencies.
Deposits vary based on service type and estimated job cost. For example, mobile tire repair may require a $700–$1,200 deposit. Deposits are securely held and applied to the final invoice.
Common deposit amounts by service type:
If the final cost exceeds your deposit, you will receive a secure link to approve and pay the remaining balance. Services may pause if full authorization is not completed.
Our vendors are required to communicate any significant price adjustments before proceeding with additional work. This ensures transparency and gives you control over the final cost.
Any remaining balance from your deposit will be refunded to your original payment method, typically within 3-5 business days depending on your financial institution's processing times.
We accept all major credit cards via Square, GoDaddy Payments, and PayPal. In some cases, CashApp or ACH is supported upon request.
For fleet customers, we also offer net terms with approved credit applications.
Absolutely. All payments are processed using PCI-compliant gateways (Square/GoDaddy). We do not store raw credit card data.
Our system uses industry-standard encryption protocols and security measures to protect your payment information at all times.
Customers may be required to upload a copy of their driver's license and the card used for payment to prevent fraud and reduce dispute risks.
For fleet accounts, we may request company authorization documents during the initial setup. All documentation is stored securely and encrypted in compliance with data protection regulations.
Yes, but we encourage resolution through our support team first. All services are documented and confirmed through SMS, email, and GPS logs.
Our dispute resolution process includes:
We maintain comprehensive records of all service interactions to fairly resolve any disputes.
Visit Get Listed and complete our vendor onboarding form. After review, you'll be able to receive dispatches and jobs in your region.
The onboarding process typically includes:
Basic vendor listings are free. Premium listing and AI dispatch participation require monthly plans or per-job commissions.
Our vendor plans include:
Yes. You can customize service types, availability hours, service radius, and payment preferences in your vendor dashboard.
Our system only matches you with service requests that align with your specified capabilities and preferences, ensuring you receive jobs that match your expertise and business needs.
Our AI dispatch matches service requests based on GPS, vendor proximity, rating, past response time, availability, and service category.
The system uses machine learning algorithms to optimize matches based on multiple factors:
This results in faster response times and better service quality compared to traditional dispatch methods.
Yes. Our system auto-detects your location, supports zip/city/state search, and offers service recommendations based on real-time vendor availability.
The location-awareness features include:
Yes. Our app allows customers to book services, upload documents, track technicians, and vendors to accept jobs and get paid.
The mobile app is available for both iOS and Android devices and includes features such as:
You can download the app from the App Store or Google Play.
Our support team is available 24/7 to assist you with any questions or concerns.