24/7 Commercial Truck Roadside Assistance

Our average nationwide response time is 60-90 minutes, though this can vary based on several factors:

• Your location: Urban areas typically have faster response times than remote locations
• Service required: Common services like tire changes may have quicker response than specialized repairs
• Weather conditions: Severe weather may affect travel times
• Time of day: Though we operate 24/7, response times during normal business hours are typically faster

Subscription plan members receive priority dispatch, which can significantly reduce response times. When you call, our dispatchers will provide an estimated arrival time based on your specific situation, and you'll receive updates as your technician approaches.

To expedite your service request, please have the following information ready when you call:

• Your location: Highway mile marker, address, or GPS coordinates
• Vehicle details: Make, model, unit numbers, and DOT number
• Problem description: Specific symptoms or issues you're experiencing
• Load information: Whether you're loaded or empty, and any special cargo considerations
• Company information: If you have a fleet account or subscription

The more specific information you can provide, the better we can prepare our technicians with the right equipment and parts for your situation.

We accept multiple payment methods to accommodate your needs:

• Credit/Debit Cards: All major cards including Visa, Mastercard, American Express, and Discover
• Fleet Cards: Comdata, EFS, T-Chek, and Fleet One
• Mobile Payments: Apple Pay and Google Pay (where available)
• Corporate Accounts: Established fleet accounts with approved credit
• Subscription Plans: Charges covered according to your plan terms

Payment is typically processed after service is completed. For larger repairs, a partial payment or authorization may be required before parts are ordered or work begins.

If your vehicle cannot be repaired at the breakdown location, we offer several options:

1. Heavy-Duty Towing: We can arrange for specialized towing to transport your vehicle to a repair facility
2. Repair Facility Recommendations: Our dispatch team can suggest qualified repair shops in the area based on your specific needs
3. Load Protection: For refrigerated loads or sensitive cargo, we can coordinate additional services to protect your freight
4. Alternative Transport: If needed, we can help arrange alternative transportation for drivers

Our primary goal is to get you back on the road, but when roadside repair isn't possible, we'll work with you to find the best solution for your situation while minimizing downtime.

Yes, we provide specialized roadside service for refrigerated trailers and reefer units, including:

• Emergency reefer unit diagnostics and repair
• Fuel system troubleshooting and repair
• Refrigerant leaks and charging
• Temperature control system repair
• Generator and electrical system service

Our technicians are trained on major reefer brands including Carrier, Thermo King, and others. We understand the urgency of reefer breakdowns and prioritize these calls to protect your temperature-sensitive cargo. In cases where immediate repair isn't possible, we can help arrange alternative refrigeration or transfer to protect your load.