Your Nationwide Virtual Maintenance Department

MTS TruckAI is a dispatch coordination platform that connects truck fleets, owner-operators, and carriers with a nationwide network of 197,000+ verified repair vendors. We handle breakdown calls 24/7/365, source the nearest qualified technician, coordinate repairs, and provide complete invoice transparency with a 7% fixed management fee.

We are NOT a repair shop. We are your virtual maintenance department that manages vendor coordination, GPS tracking, billing, and follow-up so you can focus on running your fleet.

We are a dispatch platform, not a repair shop. MTS TruckAI connects you to independent service providers (mobile mechanics, shops, towing companies) who perform the actual repair work.

Think of us as your outsourced dispatch department. We handle vendor sourcing, rate negotiation, GPS coordination, and billing transparency. The vendor handles the wrench-turning, parts installation, and warranty.

Yes! MTS TruckAI provides complete coverage across:

• USA: All 50 states including Alaska and Hawaii
• Canada: All provinces with cross-border coordination
• Major corridors: I-5, I-10, I-40, I-80, I-95, I-35, I-75, Trans-Canada Highway
• Metro and rural: From downtown LA to remote Wyoming highways

Our vendor network of 197,000+ locations ensures we can dispatch qualified help nearly anywhere in North America.

Simple 5-step process:

1. Report breakdown: Driver calls (855) 450-1212, texts, or uses our app
2. We verify details: Location, VIN, issue, urgency level
3. AI sources vendor: Nearest qualified technician is dispatched based on issue type
4. GPS tracking: You get live location updates and ETA
5. Repair & billing: Work is completed, original invoice uploaded, centralized billing processed

Average response time: 45 minutes for mobile service. All updates sent via text/email to driver and fleet manager.

Your flat monthly fee covers:

• 24/7/365 priority dispatch (unlimited breakdowns)
• Live GPS vendor tracking for every job
• Custom fleet dashboard with repair history
• Centralized billing (Square, ACH, or fleet card)
• Original invoice transparency (audit any job)
• Vendor quality monitoring and re-dispatch if needed
• Monthly reporting and maintenance analytics

Pricing: $40/month per truck, $25/month per trailer. Enterprise fleets (100+ units) qualify for $25/truck, $15/trailer. $250 minimum applies.

No. MTS charges a transparent 7% management fee on the vendor's original invoice. That's it.

You pay: Vendor Invoice + 7%

Traditional roadside brokers mark up invoices by 15-35% and hide the original shop price. MTS gives you 100% invoice transparency — you see exactly what the shop charged, and our 7% coordination fee is clearly itemized.

This model saves fleets an average of 18-33% compared to traditional brokers.

Average response times:

• Mobile service: 45 minutes average ETA
• Tire service: 30-60 minutes
• Towing: 45-90 minutes depending on equipment type
• Reefer emergency: Priority dispatch, 30-60 minutes

Exact ETA depends on location (metro vs. rural), time of day, and service type. You receive GPS tracking link as soon as vendor is en route.

If initial vendor is delayed or unavailable, we automatically re-dispatch to the next closest option.

Yes! Owner-operators (1-4 units) can use MTS on a pay-per-use basis:

• $75 dispatch fee per breakdown
• Vendor cost + 7% management fee
• No monthly subscription required
• Same 24/7 service and GPS tracking as fleet members

For owner-operators with 5+ units or frequent breakdowns, our fleet membership ($250/month minimum) usually saves money. Use our calculator above to compare.

MTS accepts all major fleet payment methods:

• EFS (Electronic Funds Source)
• Comdata
• WEX (Wright Express)
• FleetOne
• T-Chek
• ACH (direct bank transfer)
• Credit/Debit Cards (Square processing)

Fleet members can set up auto-billing via ACH or store fleet card on file for seamless payment.

Absolutely. Reefer repairs are a specialty of ours because we understand temperature-sensitive cargo can't wait.

Our reefer network includes:

• ThermoKing and Carrier certified technicians
• Coverage in all major produce corridors (CA, AZ, FL, TX, GA)
• Priority dispatch for load-sensitive breakdowns
• Compressor, condenser, evaporator, and electrical repairs
• APU and generator service

Average reefer response time: 30-60 minutes in major metros, 60-90 minutes in rural areas. Learn more about reefer services →

In rare remote location scenarios, MTS will:

1. Expand search radius: We source vendors up to 100+ miles away if necessary
2. Coordinate towing: If repair on-site isn't possible, we arrange tow to nearest shop
3. Negotiate expedited service: We may coordinate mobile vendor travel from farther distance
4. Keep you informed: Transparent communication about ETA and options

Our 197,000+ vendor network covers even remote areas (oil fields, mining routes, rural corridors). In 99% of cases, we find qualified help within 50 miles.

Yes — always. This is one of our core differentiators.

Every MTS member gets:

• 24/7 access to original vendor invoices in your dashboard
• Itemized breakdown of parts, labor, and shop fees
• Clear display of MTS 7% management fee
• Audit rights for any job (past or present)
• PDF download and email delivery of all invoices

Traditional brokers hide the shop invoice and mark it up 15-35%. MTS believes you have the right to see exactly what you're paying for.

Yes. 24/7/365.

Breakdowns don't happen on a schedule. MTS dispatch operates:

• 24 hours a day
• 7 days a week
• 365 days a year (including holidays)
• Nights, weekends, Christmas, Thanksgiving — we're always available

Call (855) 450-1212 anytime. A live dispatcher answers, not a voicemail.

Our vendor network also operates 24/7, so we can dispatch mobile service or towing even at 3 AM on a Sunday.

Fleet membership is flexible:

To ADD units:

• Log into your fleet dashboard
• Navigate to "Manage Fleet"
• Enter VIN numbers for new trucks/trailers
• Pro-rated charges apply from date of addition

To REMOVE units:

• Contact our support team or use dashboard
• Provide VINs to be removed
• Credits applied to next month's billing

You must maintain the $250/month minimum (approximately 6 trucks or 10 trailers). Changes take effect on the next billing cycle.

No long-term contracts. Cancel anytime.

• Month-to-month subscription
• 30 days notice required for cancellation
• No early termination fees
• No penalties or exit charges

We believe we should earn your business every month. If MTS isn't delivering value, you're free to leave.

To cancel: Email support@mtstruckservice.com or call (855) 450-1212. Cancellation takes effect at the end of your current billing period.